SHIPPING INFORMATION

At CrazySteampunk, we carefully process each order to ensure that your eyewear is prepared according to the specifications selected or provided by you.

Because many of our products involve prescription lenses, customized lenses, personalized measurements, and individual frame processing, processing and production times may vary depending on the product and customization options selected.

Please review the following information carefully before placing your order.

1. Order Processing

After an order is placed, we generally require approximately 1–3 business days to process the order and, where applicable, review the prescription or customization information.

During this stage, we may review:

• Prescription information
• Pupillary Distance (PD)
• Lens requirements
• Frame specifications
• Customization options
• Other information required for production

If additional information or clarification is required, we may contact you by email.

Orders cannot proceed to production until the required information has been received and confirmed.

Delays caused by missing, incomplete, unclear, or incorrect customer-provided information may extend the processing time.

2. Frame Production

For products requiring customized or individually prepared frames, frame production generally takes approximately 4–7 business days after the required information has been confirmed and production begins.

Production times are estimates and may vary depending on the product, manufacturing requirements, order volume, holidays, or other circumstances.

Some products may require additional processing time.

3. Prescription Lens Processing

Prescription lens production time depends on the type of lens selected.

Distance Lenses

Standard distance prescription lenses generally require approximately 7 business days for processing after the prescription information has been confirmed.

Other Customized Lenses

Certain lenses involve more complex manufacturing or processing requirements and may require approximately 7–15 business days, or longer in some cases.

This may include certain:

• Progressive lenses
• Specialized prescription lenses
• Complex lens designs
• Special coatings or treatments
• Other customized lens options

Lens processing times are estimates and are not guaranteed delivery dates.

If your order contains multiple customized components, the total production time may be determined by the component requiring the longest processing time.

4. Estimated Production Time

As a general guide:

Prescription / Order Review: approximately 1–3 business days

Customized Frame Production: approximately 4–7 business days

Distance Prescription Lens Processing: approximately 7 business days

Other Customized Lens Processing: approximately 7–15 business days or longer depending on the lens type

These timeframes are estimates rather than guaranteed deadlines.

Production may take longer during periods of high order volume, public holidays, manufacturing delays, quality-control procedures, or when additional information is required from the customer.

5. Shipping

Once your order has completed production and is ready for shipment, it will be handed to the appropriate shipping carrier.

Depending on the destination, product, shipping route, and carrier availability, we may use major international carriers such as:

• DHL
• UPS
• FedEx
• SF Express
• EMS
• Local postal or delivery services

The actual carrier used for an order may vary.

We reserve the right to select an appropriate shipping carrier based on destination, shipping availability, cost, package requirements, and other operational considerations.

6. Tracking Information

A tracking number will be provided once your order has been shipped.

After the package is dispatched, we will update the tracking information and send a Shipping Confirmation email containing:

• Your tracking number
• Shipping information
• A link to the applicable tracking page, where available

Please note that tracking information may not appear immediately after the package has been shipped.

In some cases, it may take several business days for the carrier’s tracking system to register or update the shipment, particularly while the package is being transferred between international shipping facilities.

It is normal for tracking information to remain unchanged for a period of time during international transportation.

Please allow several days for tracking information to update before assuming that there is a problem with your shipment.

7. Estimated Delivery Time

International delivery times vary depending on the destination, shipping method, customs procedures, carrier operations, and other factors.

As a general estimate:

Worldwide Shipping: approximately 10–31 business days after shipment.

This is an estimated transit time and does not include the production and processing time described above.

Therefore, the total time from placing an order to receiving the package may be longer than the estimated shipping transit time.

Delivery times are estimates only and are not guaranteed.

8. International Shipping and Customs

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or similar charges that may be imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays that are outside our control.

CrazySteampunk cannot guarantee how long a package will remain in customs or how quickly local authorities will process an international shipment.

9. Shipping Delays

While we make reasonable efforts to process and ship orders within the estimated timeframes, delivery may occasionally be delayed due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Public holidays
• Customs inspections
• Customs clearance delays
• Carrier delays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Local delivery issues
• High shipping volume
• Other unforeseen circumstances

Estimated shipping and delivery times are not guaranteed.

Once a package has been handed to the shipping carrier, transit and delivery are subject to the carrier’s operations.

If tracking information shows that a shipment is still in transit, please allow additional time for the carrier to complete delivery.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover that your shipping address is incorrect, please contact us as soon as possible at:

john@crazysteampunk.com

We will make reasonable efforts to correct the address before the order enters production or is handed to the shipping carrier.

However, we cannot guarantee that an address change will be possible after production has begun or after the order has been shipped.

If an order has already been shipped to an address incorrectly provided by the customer, additional shipping costs, return-to-sender charges, reshipping costs, or other related expenses may be the customer’s responsibility.

11. Multiple-Item Orders

If an order contains multiple products, the products may be processed or shipped separately.

This may occur because different products or components require different production times or are processed at different facilities.

As a result, you may receive multiple packages and receive different tracking numbers.

Products shipped separately may arrive on different dates.

12. My Item Arrived Damaged

We carefully package our products before shipment. However, packages may occasionally be damaged during transportation.

If your package or product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• Clear photos of the damaged product
• Photos of the external packaging, if applicable
• Photos or videos showing the specific damage

We may request additional information to evaluate the situation.

After reviewing the claim, we may provide an appropriate resolution, which may include a replacement, repair, remake, refund, or another reasonable solution depending on the circumstances.

Please do not discard the damaged product or packaging until the issue has been reviewed.

13. I Have Not Received a Tracking Update

It is normal for international tracking information to remain unchanged for several days.

After an order leaves our facility, the package may pass through multiple transportation facilities, customs checkpoints, international transfer points, and local delivery networks.

During these transfers, tracking information may not be updated continuously.

If your tracking information has not changed for several days, please allow additional time for the next carrier scan or tracking update.

If the tracking information indicates that the package has been delivered but you cannot locate it, or if the shipment appears to have encountered an unusual issue, please contact us so that we can review the available shipping information.

14. Lost or Undeliverable Packages

If a package is confirmed by the carrier as lost, returned to sender, or otherwise undeliverable, we will review the circumstances and available carrier information.

If the issue was caused by an incorrect or incomplete address, failure to collect the package, refusal of delivery, unpaid customs charges, or other circumstances attributable to the customer, additional shipping or reshipping costs may apply.

If the carrier confirms that a shipment was lost during transportation and the circumstances are not attributable to the customer, we will review the case and determine an appropriate resolution based on the carrier’s investigation and the circumstances of the order.

15. Payment and Order Verification

Payment is generally charged when an order is placed.

All orders are subject to payment verification and security checks.

Orders containing incorrect billing information, suspicious payment activity, or information requiring additional verification may experience processing delays or may be cancelled where necessary.

These measures are intended to protect both our customers and our business against unauthorized transactions and payment fraud.

16. Business Days

Unless otherwise stated, processing and production timeframes refer to business days and generally exclude Saturdays, Sundays, and applicable public holidays.

Production and shipping estimates may also be affected by holidays observed by our manufacturing partners, shipping carriers, or other service providers.

17. Contact Us

If you have any questions regarding your order, production status, prescription processing, shipping, or tracking information, please contact us at:

Email: john@crazysteampunk.com

We will do our best to assist you and provide the most up-to-date information available regarding your order.

Please remember that production and delivery timeframes are estimates and may vary depending on the specific product, customization requirements, shipping route, carrier operations, and circumstances beyond our reasonable control.